In2Out endeavours to act professionally and to the highest standards of integrity with all our stakeholders. If we are felt to have fallen short in any way, then we want to know so that we can correct any specific issue, as well as learn for the future.
If you are dissatisfied with your dealings with In2Out, you can make a complaint via the form below, or by downloading and completing the Complaints Form, which can be submitted by email or posted to:
The Executive Director
The Gate Lodge
It is important that you provide as much information as possible within your complaint so that we can investigate fully and respond in a timely manner.
We commit to be in touch with you within 5 working days of the receipt of the complaint, at which point we may ask you for further information or clarification. We will also inform you who will be following up your complaint.
We further commit to respond fully within 30 days of the receipt of the complaint, after which you will have 14 days to respond. If, at that stage, you are unhappy with the response to the complaint it will be escalated to the In2Out Board of Trustees.
We take complaints very seriously and hope that you will be satisfied with the response we can provide. However, if you are still not happy with the response you have received to your complaint, and it concerns an area of In2Out's work, you can contact:
The Charity Commission
PO Box 1227
Tel: 0845 3000 218
We commit to log and review ALL complaints with the Board of Trustees quarterly.